21. Which personal training intake form is the most important for building a relationship with a client?

1. Exercise History
2. Medical History
3. PAR-Q
4. Personality Assessment
5. Demographic Information

22. Which of the following are examples of effective internal marketing strategies?

1. Social media, discount codes, and referral discounts.
2. Promotional post cards, t-shirts, and bi-monthly newsletters.
3. Birthday cards, email newsletters, and welcome letters.
4. Text messages, promotional items, and referral programs.
5. Marketing phone calls, social media messages, referral requests.

23. Metabolism, EPOC, and nutrition tips are topics frequently covered in what setting?

1. A fat loss workshop
2. A success session
3. A fitness assessment
4. A group fitness class
5. A flexibility workshop

24. Upselling a client on more sessions or services in their first 4 weeks of training is what type of program?

1. A better fitness program
2. A bonus program
3. An introductory program
4. A rapid results program
5. An upsell program

25. What details a company's goals and why it was created?

1. Company values
2. Profit and loss sheet
3. Business plan
4. Vision statement
5. Mission statement