(21)The forces that constitute the specific environment shape the general environment and affect the ability of all organizations in a particular environment to obtain resources. TRUE OR FALSE

(22)Environmental richness is a function of how much and how quickly forces in the specific and general environments change over time and thus increase the uncertainty an organization faces. TRUE OR FALSE

(23)An organization taking the internal systems approach uses technology to reduce the time needed to bring new products to market TRUE OR FASLE.

(24)The specific environment consists of forces from outside stakeholder groups that directly affect an organization's ability to secure resources. TRUE OR FALSE

(25)Fill in the blank: ________ is the process by which organizational members learn and internalize the norms of an organization.Internalization

(26)Differentiation is the process of establishing and controlling the division of labor in an organization. TRUE

(27)In general, top-down change is easier to implement than bottom-up change because it provokes less resistance. TRUE OR FALSE

(29)Fill in the blank: ________ interdependencies exist between an organization and its suppliers.

(30)Which of the following forces is a general environment factor?

(31)Fill in the blank: Honda takes its strength in engine production and uses it to produce cars, motor bikes, and lawnmowers, creating value in different markets. This is an example of a ________ strategy.