Question: 2.2 Action Required: Chapter 2 in BUSINESS COMMUNICATION: Developing Leaders for a Networked World, Peter Cardon, 4th Edition McGraw-Hill Education Watch the short video at

2.2 Action Required:

Chapter 2 in BUSINESS COMMUNICATION: Developing Leaders for a Networked World, Peter Cardon, 4th Edition McGraw-Hill Education

Watch the short video at the following link

Incivility - Disrespect at work place. - YouTube

2.3 Test your Knowledge (Question):

In chapter 2, you learn about Emotional intelligence and its four domains. Reflect on a recent time your lack of (self-awareness or self-management) led you to make a poor decision. Describe what happened.

After watching the video, summarize some forms of workplace incivility.

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