2:58 Case (7) Case Study: No Time to Waste The complex renovation/expansion of a shopping mall was being implemented by ABC General Contracting. The project owner, a large property management firm, had contracted with ABC on numer- ous projects in the past. From the beginning, the $100,000,000 renovation/expansion had a firm comple. tion date, which was right before the December holiday shopping season. Once work had begun on the project, the property management firm requested extensive changes beyond the original scope of work. At one point during construction, ABC's project manager commented, "There is little time for error. Forget trying to maintain a schedule with all the owner's changes." The project manager also stated, With all the changes, we haven't been able to keep up with the schedule updates over the past three months. It's just not worth all the effort to include these changes. We don't have time for all this." The owner had been requesting updated information for some time, but the project team was too busy dealing with the changes to respond in a timely fashion. After several more months of ongoing changes, coupled with the discovery of a number of other project delays, the project manager finally stated, "There is just no way that this project will be complete in time for the holiday shopping season. It will likely not be complete until the middle of March, following the holiday season. I'm sure you understand that with all the changes you've made, there is no realistic way you can still be expecting us to complete it by the holiday season." The owner was furious with this news. The owner said to the project manager "Why didn't you inform me of this sooner? We have a contractual requirement that you are required to provide us with monthly schedule updates, and those updates need to include the effect of the changes on the project. If we had been advised of the impact of these changes, we never would have gone forward with them. You have left us in a very precarious position by informing us that the mall will not be ready." The owner and ABC spent the next several years in litigation. In addition, ABC General Contracting incurred several million dollars in liquidated damages and legal fees because of its inability to fulfill the contractual obligations. If you don't have time to do it right, when will you have the time to do it over? John Wooden Question 4 (4 points) When should the property management company have dealt with ABC's failure to updatethe schedule? Does it share some of the blame for the delayed completion? Format > .. A > EQ Question 5 (4 points) What could the project manager have done to improve the situation when it was discovered ABC could not keep up with its obligations