26. What is the difference between writing for external customers and internal users?

Internal users are more knowledgeable.

External customers are more knowledgeable.

You can assume a higher level of expertise from internal users.

None of the above.

32. Why is it important for technicians to log incident data clearly and accurately?

So customers can understand them

So supervisors and managers can understand them

So their time is accurately logged

So it can be located via a knowledge base search

37. What is the primary purpose of telling stories during a training topic?

To entertain

To bridge the topic

To enhance the learning

As a segue

38. Blooms Taxonomy refers to learning and understanding on six different levels. Of the following choices, which level has the most depth of learning?

Knowledge

Comprehension

Application

Analysis

39. Of the following choices, what is most commonly used when creating objectives?

Blooms Taxonomy

Pedagogy

Andragogy

Learning styles

40. Of the following choices, what is NOT is a benefit of a checklist when training a new employee?

It documents the objectives of the training.

It informs new employees what they should learn.

It informs existing employees what they should train new employees.

It relieves supervisors of the responsibility of training new employees.

42. A project manager needs to identify tasks that must be completed on time to avoid a delay in the project completion. Of the following choices, what would be the BEST choice?

Gantt chart

Milestone chart

Critical path chart

Stakeholder list

43. Which of the following is NOT one of the common conflict resolution strategies people use to resolve conflicts successfully?

Collaborating

Compromising

Forcing

Fighting