28. The process by which the perceiver evaluates all dimensions of another person based solely on one impression, either favorable or unfavorable is known as a(n) error. a. Stereotyping b. First-impression c. Expectancy effect d. Halo effect 29. The concept of refers to the tendency of people to see their own traits in other people. a. Projection b. The halo effect c. Self-fulfilling prophecy d. Expectancy 30. Charlotte was interviewing Michael for a job as a customer service representative. During the interview, she noticed that Michael had mentioned on several occasions how disagreeable and obnoxious dissatisfied customers can be, but that he could be trusted to deal with them professionally. Based upon her understanding of the perceptual error of Charlotte concluded that Michael should not be hired I because he might be rude to dissatisfied customers. a. Expectancy effect b. Halo effect c. Projection d. Stereotyping