28) With the case study method of training and development, students would most likely be expected to A) research the finances of firms B) twitter about hiring decisions C) interview organizational leaders D) provide computer-assisted instruction 29) Which training and development method is frequently used by restaurant chains to train servers in handling difficult situations, such as angry customers? A) role playing B) internships C) business games D) vestibule training 30) The basic requirement for a selection test is that it be A) valid B) reliable C) objective D) standardized 31) Validity is commonly reported as a A) standard deviation B) standard error C) selection procedure D) correlation coefficient 32) Firms most likely use assessment centers during the selection process to A) compare applicants with current employees B) predict the job performance of applicants C) assess an applicant's job motivation D) ensure applicants are healthy 33) What does the unstructured interview involve? A) asking candidates probing, open-ended questions B) using novice interviewers to assess candidates C) validating candidate test scores against norms D) asking identical questions to all candidates