Question: 2a. What is quality? 2b. List and define three characteristics of quality for goods and for services. 2c. Explain why these characteristics are different for

2a. What is quality?

2b. List and define three characteristics of quality for goods and for services.

2c. Explain why these characteristics are different for goods and services.

2d. Then identify the one dimension that is common in both lists found in 2b.

2e. Finally, specify a good or service that you were very dissatisfied with during the past year, and explain which of these quality dimensions the good or service was deficient on.

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