Question: 3 1 1 290 Each day, a FedEx competitor processes approximately 55,000 shipments. Suppose that they use the same Service Quality Index as FedEx and

3 1 1 290 Each day, a FedEx competitor processes

3 1 1 290 Each day, a FedEx competitor processes approximately 55,000 shipments. Suppose that they use the same Service Quality Index as FedEx and identified the following numbers of errors during a 5-day week (see the "FedEx: Measuring Service Performance" box). These values are hypothetical and do not reflect any real company's actual performance. Description Weight Number of Errors Complaints reopened 105 Damaged packages 10 18 International 101 Invoice adjustments Late pickup stops Lost packages Missed proof of delivery Right date late 1 746 Traces 114 Wrong day late 5 20 Compute the Service Quality Indicator by finding the weighted sum of errors as a percentage of total shipments. Do not round intermediate calculations. Round your answer to three decimal places. 3 210 10 3 1 25 3 Service Quality Indicator (SQI): %

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