Question: 3 - 1 3 Analyze Sears, using the competitive forces and value chain models. 3 - 1 4 What was the problem facing Sears? What

3-13Analyze Sears, using the competitive forces and value chain models.
3-14 What was the problem facing Sears? What people, organization, and technology factors contributed to this problem?
3-15What solution did Sears select? What was the role of technology in this solution?
3-16 How effective was the solution Sears selected? Explain your answer.

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