$3\mathrm{.}1.$ Discuss the five differences between service design and product design.

$(10)$

$3\mathrm{.}2$ The Crystal Sparkle Co$,$ produces glass tumblers. The plant is designed to produce $400$ tumblers per hour, and there is one eight$-$hour shift per working day. However, the plant does not operate for the full eight hours the employees fake two $15-$minute breaks in each shift, one in the first four hours and one in the second four hours, and the first thinty minutes of the shift are spencruaing the kins to

the required temperature for firing glass. The plant usually produces about $10,000$ tumblers per five$-$day workweek. Answer the following questions by adjusting the data to one eighthour shift.

a$.$ What is the design capacity of the plant in tumblers, per shift?

$(10)$

b$.$ What is the effective capacity in tumblers per shift?

c$.$ What is the actual output in tumblers per shift?

d$.$ What is the efficiency ratio?

e$.$ What is the utilization ratio?

$[20]$