$3\mathrm{.}1$ The area manager In Gauteng has asked you to draw up a plan to deal with such astuation, should it arise again. As part of the plan, you need to justify what actions you would take to deal with the work, and wat needs to be done to enable you to take more decisive action, should the need arise. Justify the quality in all

the functions that need to be implemented In this situation and explain why they need to be inplenented. $(6)$