3. 1. What parameters should be set for the program! APPLICATION EXERCISE You are a dining-room supervisor in an independently owned establishment known for its friendly service, Time frame: relaxed ambience, beautiful dcor, and great food. Victor, Rules: the owner, has asked you to develop an incentive pro- gram to help introduce a new appetizer. The operation is Goals: open for dinner seven days a week. During the week the Eligible employees: operation typically serves 120 customers each night, and Friday through Sunday about 160 are served nightly. On n. Measures of successo di average, approximately 20 percent of the customers order Tracking methods: appetizers. 2. How will you introduce the program? Victor wants to sell at least 150 orders of this new 3. Describe the training, if any, that you will provide. appetizer within the next month. To encourage this, he is offering it at a special introductory price and has 4. You want all servers to be able to earn rewards: created table tents announcing the item. The budget what must each server do to achieve his or her goal for the incentive program is $200. Be specific For the next month, Victor wants every server to take 5. How and when will you communicate participants three specific actions: progress? Use suggestive selling to sell the new appetizer to all 6. What rewards and celebrations will you have when customers. the program ends? . Ask customers who try the new item how they like it. Report any customer feedback during pre-shift meetings. 122