$3\mathrm{.}2.$ Business Process Modelling Notation $($BPMN$).$ For the process you have identified in the previous section draw a process model using BPMN$.$ Use a professional BPMN drawing tool to design the processes.

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$3\mathrm{.}3.$ Process Performance Management $($BPMN$).$ For each process, implement time and cost analysis, calculate the process cycle time and then estimate the cost of the process $($i$.$e$.$ Annual volume of awards, FTE and labor cost$)$

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Scenario:

The Sales Order Entry and Fulfilment Process is a vital process where different business units and numerous people from these units all have crucial roles to play. This is a process that is comprising the operations needed for receiving and fulfilling the orders of customers for products and$/$or services, managing inventories, and fulfilling customer orders.

The process kicks off when a customer appears to place order via various channels which may include online, phone, or in person. The order is then processed, and the data is transmitted into the sales order entry system where it is validated, and the required information is collated, like customer contact number, item selected, and mode of payment.

When the order is placed and verified, it is proceeded to the inventory management system, which then updates to the stock levels and generates a purchase order if need be$.$ The supplier or the manufacturer will be notified by this purchase order to restock the inventory, thus making sure that the supply of the required services or products is for the fulfilment.

Once the goods or services have been delivered, the inventory levels are reduced, and the order is processed to the shipping department. Finally, the order goes to the customers' and the shipping and freight claims process is activated. With shipping to the market being the key activity, this process entailed liaising with the shipping carrier and the generation of all necessary documentation for making a claim in instances of losses and damages during the transportation.

However, fulfilling of the order does not end the sales order entry and fulfilment process. Disaster recovery procedures are also important for the business to enable business continuity after failures. To that end, such measures as round the clock backups, data recovery strategies, and the employment of multiple critical systems to cut any downtime even in the worst possible scenario need to be implemented.

Basically, the Sales Order Entry and Fulfilment Process is a versatile process that involves several operating units and actors. It comprises working together with the stakeholders, e$.$g$.$ customers, suppliers, shipping carriers and others to confirm whether the customer orders are delivered timely and properly.