$3$

$7.$ Reasons to study Operations Management include

A$)$ studying how people organize themselves for productive enterprise

B$)$ knowing how goods and services are consumed

C$)$ understanding what human resource managers do

D$)$ learning about a costly part of the enterprise

E$)$ A and $D$

$8.$ The five elements in the management process are

A$)$ plan, direct, update, lead, and supervise

B$)$ accounting, finance, marketing, operations, and management

C$)$ organize, plan, control, staff, and manage

D$)$ plan, organize, staff, lead, and control

E$)$ plan, lead, organize, manage, and control

$9.$ An operations manager is mot likely to be involved in

A$)$ the design of goods and services to satisfy customers' wants and needs

B$)$ the quality of goods and services to satisfy customers' wants and needs

C$)$ the identification of customers' wants and needs

D$)$ work scheduling to meet the due dates promised to customers

E$)$ maintenance schedules

$10.$ All of the following decisions fall within the scope of operations management except for

A$)$ creating the company income statement

B$)$ design of goods and processes

C$)$ location of facilities

D$)$ managing quality

E$)$ All of the above fall within the scope of operations management.

$11.$ Which of the following are part of the Ten Critical Decisions of Operations Management?

I. Design of goods and services

II$.$ Managing Quality

III. Layout Strategy

IV$.$ Marketing

V$.$ Pricing of Goods and Services

A$)$ I,II$,$V

B$)$ I,II$,$IV

C$)$ II$,$III, V

D$)$ I,II$,$III

E$)$ All of the above

$12.$ Walter Shewhart is listed among the important people of operations management because of his contributions to

A$)$ assembly line production

B$)$ measuring the productivity in the service sector

C$)$ just$-$in$-$time inventory methods

D$)$ statistical quality control

E$)$ all of the above

$2$