Question: 3 . A key issue in perception and negotiation is framing. What is framing and how are frames critical in negotiations? ( 3 marks )

3 .

A key issue in perception and negotiation is framing. What is framing and how are frames critical in negotiations?

(3

marks

) 4 .

The critical factor in measuring the effectiveness of communication is common understanding. Briefly explain the statement and say whether this is usually achieved.

(3

marks

)

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