3. a) What are the key differences between projects and operations [5 pts] b) There are two general approaches to forecasting, explain the differences between them. Give two (2) examples of each [5 pts] c) Of the two approaches to forecasting, which one do you consider more effective? State your reason. 15 pts] d) Explain the concepts of tangible and intangible as it relates to producing goods and services 15 pts] e) Explain the effect of self-service and service automation on banks or airlines. [5 pts] f) Differentiate between design capacity and effective capacity [5 pts] Page 3 of 3