Question: 3. An important difference between service and manufacturing operations is that customers induce far more variability into the operation in a service system. Name at

3. An important difference between service and manufacturing operations is that

3. An important difference between service and manufacturing operations is that customers induce far more variability into the operation in a service system. Name at least three of the basic types of variation that customers bring to a service system. 1.50 points 4. What is the term used for the situation where a potential customer arrives at a service operation and upon seeing a long line decides to leave

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