$3$

Chetna's mind wanders when her supervisor is talking to her. She doesn't paraphrase or ask clarifying questions, and she doesn't attend to her supervisor's nonverbal cues. Which of the following assumptions would help Chetna improve her listening?

Select one:

a$.$ Effective listening is an active process that includes observing nonverbals, asking for clarification, paraphrasing for understanding, and taking notes when possible

b$.$ Listening is a mindless activity

c$.$ Communication is the sender$\text{'}$s responsibility

d$.$ Talking has more advantages than listening