3. Dawn decides that she alone cannot implement a good quality program. Clearly, her staff must be involved. Although she has excellent employees, Dawn knows they do not understand the tools of quality. Furthermore, she understands that if things appear too complicated then she wont get their buy-in. Dawn contacts you and requests that you explain to her staff some basic quality tool that will enable them to improve quality, yet are not complex, and will not demand a lot of their time.