3. Expectancy theory Adding expectancy theory to the model of motivation and performance illustrates how the interaction of valence, expectancy, and instrumentality contribute to motivation. highlights how employees are motivated to put actual effort into their jobs when they believe their performance will result in Management at Work Motivation Report Matt is a manager at Starbucks. He recently received a special motivation report, but he isn't sure how to use the information it contains. Can you help? Knowing that you are studying expectancy theory, Matt wants you to read the motivation report and help him write an e-mail that will motivate his employee Jayden. Review what motivates employees at Starbucks by reading the "Motivation Report." In general, motivation at Starbucks is high. However, different employees are motivated by different things. In Matt's department, Jayden is motivated by learning new things, Peter is motivated by money, and Adrian is motivated by interesting work. Use your knowledge of expectancy theory to answer Matt's questions. Hi Jayden, As you may know, Starbucks is in a battle with McDonald's to capture the early morning coffee customer. Last month, our location sold 180 lattes per day, while the McDonald's down the street sold 220. We need to beat McDonald's next month. Which of the following sentences should I use to increase Jayden's expectancy? Adopting the right attitude is the most important thing you can do to help with this effort. Your ability to take time off will be limited during this transition. You and I will be having weekly meetings to come up with strategies to ensure an increase in latte sales. Which of the following sentences should I use to increase Jayden's instrumentality? Your goal for this month is to sell 10% more lattes, and you will receive a reward if you reach it. You asked for new promotional posters last week-I've gotten those for you. O I'll be sharing some special sales tips with you tomorrow that will make your job easier. Do you think some kind of reward would be appropriate to motivate Jayden? If so, what should it be? O A $200 bonus O A choice of work assignments Full tuition for a course of his choice Good luck and happy selling! Best regards, Matt Crdo Adding expectancy theory to the model of motivation and performance illustrates how the interaction of valence, expectancy, and instrumentality contribute to motivation. highlights how employees are motivated to put actual effort into their jobs when they believe their performance will result in Valence Expectancy Management at Work Motivation Report Instrumentality Matt is a manager at Starbucks. He recently received a In general, motivation at Starbucks is high. However, Adding expectancy theory to the model of motivation and performance illustrates how the interaction of valence, expectancy, and instrumentality contribute to motivation. highlights how employees are motivated to put actual effort into their jobs when they believe their performance will result in greater social acceptance Management at Work greater intrinsic rewards Motivation Report Matt is a manager at rewards they want ed a special motivation report, but he isn't sure how to use the In general, motivation at Starbucks is high. However, different employees are motivated by different things. In
