$3.)$ Explain the difference between customer$-$facing processes and business$-$facing processes. Which one is more important to an organization?

$4.)$ Explain how finding different ways to travel the same road relates to automation, streamlinir and business process reengineering.

$5.)$ What is supply chain management, and why is it important to a company?

$6.)$ What are the five primary activities in a supply chain?

$7.)$ Why are customer relationships important to an organization? Do you agree that every business needs to focus on customers to survive in the Information Age?