Question: 3. Forecasting Based on this data set, what would you forecast for inbound and outbound calls for Friday in the call center? Bay dans Out

3. Forecasting Based on this data set, what would you forecast for inbound and outbound calls for Friday in the call center? Bay dans Out Call Totaal Einreries Monday 1011 542 717 Tuesday 1411 744 952 Wednesday 899 551 701 Thursday 1033 617 741 Friday 880 4. Average handle time (AHT) for inbound calls is 3:30 (mm:ss). AHT for outbound calls is 2:45. About how many agents would you need to schedule on Friday? Assume 7.5 hours per shift due to a lunch break. 5. You just found out we are expecting a 7.5% no show rate for Friday. How many additional man-hours would you add to the forecast

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