3. How reliable we want a product or process can be divided between two categories: noncatastrophic processes and catastrophic processes. For non-catasrophic processes, we expect a reliability performance of ___ or higher. (fill in the blank)

A. 93%

B. 80%

C. 5%

D. 75%

4. Reliability levels must be determined by the improvement team at the beginning of the improvement effort. Following the decision about the catastrophic or non-catastrophic nature of the processes under improvement, the reliability level can be broken into reliability levels: less than 80%, 80 - 90%, 95%, 99.5% and better than 99.5%. As far as action description, which level do you implement basic failure prevention strategies such as standard protocols/procedures/order sheets, personal checklists, feedback on compliance?

A. Less than 80%

B. 95%

C. 99.5%

D. Better than 99.5%

E. 80 90%