Question: 3 . Kathy Duncan identifies several important steps in the disclosure of an error: being truthful, apologizing, and promising to investigate so the error doesn't

3 .

Kathy Duncan identifies several important steps in the disclosure of an error: being truthful, apologizing, and promising to investigate so the error doesn't happen again. What are other steps that providers and

/

or hospitals can take to help all the parties involved in an error?

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