Question: 3 Points Question 1 3 The gap can be closed by getting employees to meet or exceed service standards when the service is being delivered,

3

Points

Question

13

The

gap can be closed by getting employees to meet or exceed service standards when the service is being delivered, empowering them, providing support and incentives, and using technology where appropriate.

communications

knowledge

standards

delivery

acceptance

3 Points Question 13 The gap can be closed by getting

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