Question: The q , gap can be closed by getting employees to meet or exceed service standards when the service is being delivered, empowering them, providing

The

q,

gap can be closed by getting employees to meet or exceed service standards when the service is being delivered, empowering them, providing support and incentives, and using technology where appropriate.

Multiple Choice

communications

acceptance

knowledge

delivery

standards

The q, gap can be closed by getting employees to meet

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