3 Question 31 (1 point) What is the primary purpose of the PDCA (Plan-Do-Check-Act) cycle in TOM? To ensure that only top managers handle quality issues To create a continuous loop of improvement in processes To facilitate one-time improvements in service delivery To achieve quick gains in productivity To establish strict quality controls for every process Question 32 (1 point) Which of the following best describes vertical integration in a supply cha A firm negotiates with multiple suppliers to keep costs low A firm purchases components from suppliers and then makes the A firm produces goods previously purchased or buys a supplier or A firm relies on a variety of suppliers on an as-needed basis