$3.$ Select a service business $($please do not pick sandwiches as this has been discussed in the class$)$

that involves interaction between customers and service providers, and create a PCN $($Process

Chain Network$)$ diagram similar to Figure $5\mathrm{.}12($refer handout of the slides posted on BB$).$ Show

process positioning options for the firm. Describe how the options compare in terms of

efficiency, economies of scale, and opportunity for customization. You may want to use the

template that I posted to save time.