Question: full answr ... 5.20 Select a service business that involves interaction between customers and service providers, and create a PCN dia- gram similar to Figure

full answr

... 5.20 Select a service business that involves interaction between customers and service providers, and create a PCN dia- gram similar to Figure 5.12. Pick a key step that could be per- formed either by the service provider or by the customers. Show process positioning options for the step. Describe how the options compare in terms of efficiency, economies of scale, and opportu- nity for customization

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