3. Some companies use a system - which graphically tracks trends and results to effectively facilitate the project selection and management process. 4. What are the three primary technical tools for quality control and improvement? i. ii. iii. 5. Supply chain management deals with which major activities (a) Supplier audits (b) Supplier qualifications (C) Supplier certifications (d) Supplier development (e) all of the above 6. Costs occur when the product does not perform satisfactorily after it is delivered to the customer. (a) External Failure (b) Internal Failure (c) Appraisal (d) Prevention (e) all of the above (f) none of the above 7. are where the project is reviewed to ensure that it is on track and they provide a continuing opportunity to evaluate whether the team can successfully complete the project on schedule. is a measurable objective that is used to enable a prospective customer to pass from one stage to another within the Six Sigma methodology. 9. A model to guide improvement. The four steps, Plan-Do-Check-Act, are often called the PDCA cycle. (a) Control chart (b) Shewhart cycle (c) MBNQA process (d) none of the above 10. Key process input variables, key process output variables and baseline performance are a 8. part of which step in the quality and process improvement that occurs most effectively on a project-by-project basis? 11. Complete results of pilot testing, including data display, analysis, experiments and simulation analyses are a part of which step in the quality and process improvement that occurs most effectively on a project-by-project basis? 12. A summary of lessons learned from the project should be available in which step in the quality and process improvement that occurs most effectively on a project-by-project basis? 13. The SIPOC diagram is a high-level map of a process. In which step should it be used in the quality and process improvement that occurs most effectively on a project-by-project basis? 14. is a strategy for implementing and managing quality improvement activities on an organization-wide basis. 15. These costs are incurred when products, components, materials, and services fail to meet quality requirements, and this failure is discovered prior to delivery of the product to the customer. (a) Appraisal costs (6) Internal Failure costs (c) External Failure costs (d) none of the above 16. may be defined in many ways. Most people have a conceptual understanding as it relates one or more desirable characteristics that a product or service should possess. 17. Explain the importance of tollgates in the DMAIC process. 18. Every product possess a number of elements that jointly describe what the user or consumer thinks of as quality. Sometimes these are called 19. Complex products, such as many appliances, automobiles, or airplanes, will usually require some repair over their service life. This is best describes as: (a) Durability (b) Serviceability (c) Reliability (d) Perceived Quality 20. What is the reputation of the company or its product? (a) Durability (b) Serviceability (e) Reliability (d) Perceived Quality 21. (How easy is it to repair the product?) There are many industries in which the customer's view of quality is directly influenced by how quickly and economically a repair or routine maintenance activity can be accomplished. (a) Durability (b) Serviceability (c) Reliability (d) Performance 22. Customers generally want caring and personalized attention from their service providers. Customers want to feel that their needs and concerns are important and are being carefully addressed. (a) Attentiveness (b) Serviceability (c) Professionalism (d) Perceived Quality 23. is a strategic activity, and is just as vital to an organization's long-term business success as the product development plan, financial plan, the marketing plan, and plans for the utilization of human resources. 24. Binomial distribution: Given that a coin has two sides (heads and tails). Determine the probability distribution of the number of Heads from flipping the coin 5 times. 25. is the set of activities that ensures the quality levels of products and services are properly maintained and that supplier and customer quality issues are properly resolved. 26. is a philosophy of an important framework for implementing quality and productivity improvement