3. Some companies use a system - which graphically tracks trends and results to effectively facilitate the project selection and management process. 4. What are the three primary technical tools for quality control and improvement? i. ii. iii. 5. Supply chain management deals with which major activities (a) Supplier audits (b) Supplier qualifications (C) Supplier certifications (d) Supplier development (e) all of the above 6. Costs occur when the product does not perform satisfactorily after it is delivered to the customer. (a) External Failure (b) Internal Failure (c) Appraisal (d) Prevention (e) all of the above (f) none of the above 7. are where the project is reviewed to ensure that it is on track and they provide a continuing opportunity to evaluate whether the team can successfully complete the project on schedule. is a measurable objective that is used to enable a prospective customer to pass from one stage to another within the Six Sigma methodology. 9. A model to guide improvement. The four steps, Plan-Do-Check-Act, are often called the PDCA cycle. (a) Control chart (b) Shewhart cycle (c) MBNQA process (d) none of the above 10. Key process input variables, key process output variables and baseline performance are a 8. part of which step in the quality and process improvement that occurs most effectively on a project-by-project basis