3. The Decision-Making Process involves 6 steps. A - F below describe the actions taken at each step in the process related to a company receiving complaints. The steps are not listed in the order they would have been performed chronologically according to the decision-making process. For each set of actions, label them with the correct step in the decision-making process. (6 pts) A. The manager determines it would be costly to invest in a new phone system. He also determines that cross training a garden area employee would leave only one salesperson in that area during the busy lunchtime. Finally, he determines if the two office employees stager their lunch hour, the office duties could still be adequately covered for the two hours having only one employee present. B. A small, locally owned nursery/gardening supply business has received complaints from several customers that nobody answers the phone when they call. C. The two office employees begin permanently taking their lunch breaks at different times and customer complaints decrease 50% over the next 3 months. D. The manager reviews the complaints and determines the time of the phone calls were between Noon and One o'clock. He discusses the issues with the two office staff and learns both employees take their lunch break during the Noon hour. He also confirms the small office phone system does not include an answering service feature. E. The manager decides options are 1) to invest in a phone system that includes a messaging system where customers can leave a message, 2) cross train another employee in the garden area to answer the phones during the Noon hour, or 3) have the two office employees stager their lunch hour, with one taking a lunch break from 11:3012:30 and one taking a lunch break from 12:301:30. F. The manager determines asking the two office employees to take their lunch break at different times is the best solution for the business. A B. C. D. E. F