$3.)$ The quality expert best known for statistical thinking and who also proposed focusing on the system for quality improvement is

a$.)$ W$.$ Edwards Deming.

b$.)$ Joseph Juran.

c$.)$ Philip Crosby.

d$.)$ Kaoru Ishikawa.

$4.)$ A firm decides to target a $95\%$ service level, realizing that this will require significantly less inventory as compared to a $99\%$ service level. This is an example of a

a$.)$ cost$-$to$-$cost trade$-$off.

b$.)$ modal trade$-$off.

c$.)$ cost$-$to$-$service trade$-$off.

d$.)$ None of the above

$5.)$ As per the Project risk$/$return matrix, projects that are low hanging fruit have a

a$.)$ low risk factor and low return factor.

b$.)$ high risk factor and low return factor.

c$.)$ low risk factor and high return factor.

d$.)$ high risk factor and high return factor.

$6.)$ The global environmental quality standard is known as

a$.)$ ISO $14000.$

b$.)$ ISO $9000.$

c$.)$ ISO $9001.$

d$.)$ ISO $9004.$

$7.)$ Which of the following is usually the second largest cost, behind the cost of goods sold that a compan will incur?

a$.)$ Transportation

b$.)$ Warehousing

c$.)$ Inventory

d$.)$ Customer service