3 to 6 sentences per answer

rew You started a breakfast burtito restaurant 5 years ago. Your little restaurant has grown dramatically, and now you have 2 locations. Customers love the friendly atmosphere, personal service, and the speed to complete their orders, enabling them to get out quickly on their way to work. Recently you've noticed the lines for people to receive their food are powing customers seem to be getting impatient with the wall, and a few have actually left without waiting longer for their food. It's time to analyze and improve your operations, or risk losing your hard-earned reputation & ncy: Your monthly sales and expenses are shown below. Month Revenue Labor Cost Gross Margin Monthly Gross Margin Mar S45 $14 Apr May $70 72 71 69 20 69 73 69 65 63 64 512 510 sa Jun Jul Aug Sep Oct Nov Dec Jan Other Direct Costs $15 15 16 14 15 14 15 15 15 14 15 # : Total Direct Costs $60 $59 561 S52 $59 $57 $60 $53 $61 $59 $59 $10 513 $10 $12 $11 $12 $13 $11 $4 $4 $5 56 54 $ 46 45 44 50 Mar Apr May Jun D Mp Oct Nov Dec fan Based on the very limited) financial data above, what might you assume about productivity at your shop? Is this systematic variation, or special/assignable variation? Your thoughts here M N Constraints Your current process is shown below. Could it be improved? & Line Balancing Cashier takes order Cashier pours & enters it into collee computer (30 secs) Cook heats tortille Cook adds protein (15 sets) 125 secs) Cashier takes payment, customer signs receipt, gives food (30 secs Cook adds toppings (15 secs) Cook wraps bagel (15 secs Looking at the proces above (very typical for small restaurants) are there any constraints/bottlenecks? if so, where? What's the current average cycle time? What changes could you make to reducet cycle time? What would your new cycle time bet Your thoughts here. 4 Levels, Trends, 55 Comparison 56 Integration 57 The Boldre approach to quality vester to evaluate results. How could you apply to to your restaurants? Your thoughts here ESSE 59 Employee metrics Your cook in the Ft Collins location resigned in late October & you quickly hired a replacement. How has this impacted operations? You're not currently using performance metrics, if you were to introduce metrics, what would you need to consider in applying performance metrics? 5 Your thoughts here. 16 57 68 59 10 71 72