$3.$ Which option includes the most effective techniques of how to be come a better listener?

a$)$

Bring areas of disagreement into the open,$$practice empathy,$$paraphrase$,$provide feedback but wait awhile until everyone is ready, and ask targeted questions.

b$)$

Paraphrase,$$clarity of expression,$$provide feedback,$$use your authority,$$and practice empathy.

c$)$

Provide immediate feedback,$$ask the right questions,$$paraphrase$,$ bring areas of disagreement into the open,$$and practice empathy.

d$)$

Bring only the most important$$disagreements out into the open, practice sympathy, paraphrase, ask many questions, and listen actively.

$$

$18.$ In our readings on Collaboration, Communication, and Setting Communication Goals and Strategies, our class readings suggest:

Question $18$ options:

a$)$

Considering your customers first, establish and encourage real$-$time communications in the workplace whenever possible, be supportive but get out of the way, and looking for feedback

b$)$

Establishing and encouraging real$-$time communications in the workplace whenever possible, getting out of the way, considering your customers first, and don't be afraid to adapt and evolve.

c$)$

Catering to the needs of your team by choosing the right platform to communicate, establish and encourage real$-$time communications in the workplace when possible, be supportive but most importantly, get out of the way, and don't be afraid to adapt and evolve,$$

d$)$

Considering your receiver and sender$,$ being supportive but more important getting out of the way, looking for feedback, and considering your customers first.

$20.$ When we are considering audience analysis, there are $5$ major items to consider to ensure your communication is most effective $-$ those $5$ major items we studied and were included in our class discussion and week $3$ job aid on audience analysis were:

Question $20$ options:

a$.$

who is customer is$,$ what the feedback is$,$ my relationship with the audience, the context of the communications, and timing considerations for the sender

b$.$

who the audience is$,$ audience approach, audience response, how to give and receive feedback from the audience, and$$ the sender$\text{'}$s approach to the message

c$.$

who the customer is$,$ who the sender and receiver are, level of knowledge that audience has on the topic,$$ my relationship with the audience, and the situational context

d$.$

who the audience is$,$ my relationship with the audience, audience approach, audience response, and level of knowledge that audience has on your topic