3.1 Ali Sdn. Bhd. is a painting workshop. Table 3.1 shows the number of complaints received from their customers in year 2020 together with the costs involved. Table 3.1: Types of complaints and costs The management has limited number of staff to solve all the issues at one time. Hence, they requested you to analyse the above data and suggest the three most critical complaints for them to solve first. Justify your answer using an appropriate Total Quality Management tool. 3.1 Ali Sdn. Bhd. is a painting workshop. Table 3.1 shows the number of complaints received from their customers in year 2020 together with the costs involved. Table 3.1: Types of complaints and costs The management has limited number of staff to solve all the issues at one time. Hence, they requested you to analyse the above data and suggest the three most critical complaints for them to solve first. Justify your answer using an appropriate Total Quality Management tool