3.1 How does a value chain model complement an organisational vision (6)

3.2 Illustrate the Porters value chain model and explain each element (10)

3.3 Distinguish between supply chain and a value chain (4)

2.1 Supply chain and operations management network have integration points that fulfils objectives of customer satisfaction. List and discuss these objective integrations aspects. (10)

2.2 Operations have evolved from antient times to date due to high technological innovations. List the different significant techno-savvy developments and their impact to operations (6)

2.3 Differentiate between service and manufacturing processes (4)