3.1. Indicate two (2) key drivers that contribute to a great shopping experience. (PC 3.1) 3.2. Briefly explain how the habits of consumers has changed over the last few years. Do you feel customers expect more from the retail industry nowadays? (PC 3.2) 3.3 Give three (3) examples of the various service levels in Retail. (PC 3.3) 3.4 Describe a shopping experience you may have faced where you had to interact with the manager of the store. How did this affect your shopping experience? (PC 3.4) 4.1_Explain in your own words 7 traits and characteristics that best match the job requirements of the retail industry. (PC4.1) 4.2 Complete the table below by identifying three (3) key retail positions and how they contribute to the customer's shopping experience and the success of the business. (PC 4.2) 4.3 Outline four (4) career paths for retail management and the four (4) main responsibilities of retail management roles. (PC4.3)