_____33. Resistance to change may stem from two basic sources. These are ______ and ______ .

1. personal, financial
2. individual; organizational
3. organizational; economic
4. perceptual; organizational

_____34. Which of the following is not an example of organizational resistance to change.

1. resource limitations
2. fixed investments
3. interorganizational agreements
4. threats to power and influence

_____35. Employees who are highly dependent on their boss for feedback on performance may resist change until their boss endorses the change. This would be an example of ______ as a source of resistance to change.

1. personality
2. perception
3. habit
4. fear of the unknown

_____36. It can be argued that the single most effective strategy for overcoming resistance to change is:

1. empathy and support
2. communication
3. flexibility
4. participation and involvement

_____37. Organizations increasingly need designs that are _______________ .

1. mechanistic
2. bureaucratic
3. flexible