Question: 35, 36 Question 35 Identify an accurate statement about customer satisfaction. It creates strong behavioral motivations. It is a pre-consumption phenomenon. It results from a

35, 36

Question 35 Identify an accurate statement about customer satisfaction. It creates strong behavioral motivations. It is a pre-consumption phenomenon. It results from a cognitive appraisal. It is an outcome of cognitive dissonance. Question 36 are the cognitive component of anticipation. Consequences Disconfirmations Expectations Opportunities Question 37

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