1. 360-degree feedback
   1. involves gathering performance information from customers who have observed an employee's performance at all possible times during the day.
   2. involves the evaluation of performance by subordinates, peers, customers, the boss, and the individual him/herself.
   3. is the quickest approach to performance evaluation currently used?
   4. involves the individual as the sole assessor of all aspects of his/her performance.

2. Measuring a trainees change in job commitment would represent what type of training evaluation outcome?
   1. Skill-based
   2. Cognitive
   3. Affective
   4. Results

3. Distance learning
   1. offers the trainees a high level of opportunities for practice.
   2. may be cost-effective, but does not provide much opportunity for feedback or, typically, interaction with others.
   3. is an effective means of learning motor skills.
   4. is an effective means of achieving attitudinal outcomes.

4. Non-real-time interaction among learners and trainers where there exists a time delay is known as
   1. synchronous communication.
   2. asynchronous communication.
   3. repurposing.
   4. hyperlinks.