Question: 3.9 Identifying and Grouping Problems The affinity diagram is a good starting point for developing concepts. It is the only truly creative process among the

3.9 Identifying and Grouping Problems The affinity diagram is a good starting point for developing concepts. It is the only truly creative process among the Seven Management and Planning Tools. The affinity process is used to form rational groups of ideas, objects, problems, etc. It begins with a question or statement that focuses the groups thoughts. The result is a grouping of these within a pattern that arises from the information itself, guided by the group members

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