Question: 3.The other thing that the COO has asked you to address is whether your company is achieving Six Sigma quality in the reservation process. Your

3.The other thing that the COO has asked you to

3.The other thing that the COO has asked you to

3.The other thing that the COO has asked you to address is whether your company is achieving Six Sigma quality in the reservation process. Your company promises that customers can make their reservation in under 2 minutes. a. Use the data from problem 3 to determine if your company is achieving Six Sigma quality. b.If it's not achieving a Six Sigma level, what level is it achieving? c. How many errors would you expect per ten million reservations? d. How low would the standard deviation of the reservation process time need to be able to achieve Six Sigma? Obs 2 116 40 Obs 7 103 115 92 107 31 40 114 Obs 8 70 97 55 103 75 114 70 76 142 106 108 113 74 70 111 122 88 106 94 82 94 77 181 137 66 60 99 Day 13-Jul 14-Jul 20-Jul 21-Jul 27-Jul 28-Jul 3-Aug 4-Aug 10-Aug 11-Aug 17-Aug 18-Aug 24-Aug 25-Aug 31-Aug 1-Sep 7-Sep 8-Sep 14-Sep 15-Sep 21-Sep 22-Sep 28-Sep 29-Sep 108 Obs 1 122 92 104 131 116 100 67 114 140 107 87 96 114 100 48 157 163 138 106 93 87 58 112 Time to Make a Reservation (seconds) Obs 3 Obs 4 Obs 5 Obs 6 159 88 60 122 119 113 104 108 72 83 76 89 93 113 105 111 108 108 99 138 78 107 94 84 137 53 74 68 86 88 93 157 52 145 106 98 134 59 106 84 113 83 78 99 34 125 140 36 149 92 68 76 61 123 145 85 109 170 83 72 101 109 108 116 76 132 74 97 119 94 58 66 59 76 146 119 96 80 103 88 88 121 110 78 99 72 59 129 123 63 78 100 95 123 88 65 88 127 74 153 105 84 116 59 82 69 62 146 51 172 106 71 125 120 114 85 134 136 67 69 95 89 121 102 45 113 56 132 172 140 134 112 3.The other thing that the COO has asked you to address is whether your company is achieving Six Sigma quality in the reservation process. Your company promises that customers can make their reservation in under 2 minutes. a. Use the data from problem 3 to determine if your company is achieving Six Sigma quality. b.If it's not achieving a Six Sigma level, what level is it achieving? c. How many errors would you expect per ten million reservations? d. How low would the standard deviation of the reservation process time need to be able to achieve Six Sigma? Obs 2 116 40 Obs 7 103 115 92 107 31 40 114 Obs 8 70 97 55 103 75 114 70 76 142 106 108 113 74 70 111 122 88 106 94 82 94 77 181 137 66 60 99 Day 13-Jul 14-Jul 20-Jul 21-Jul 27-Jul 28-Jul 3-Aug 4-Aug 10-Aug 11-Aug 17-Aug 18-Aug 24-Aug 25-Aug 31-Aug 1-Sep 7-Sep 8-Sep 14-Sep 15-Sep 21-Sep 22-Sep 28-Sep 29-Sep 108 Obs 1 122 92 104 131 116 100 67 114 140 107 87 96 114 100 48 157 163 138 106 93 87 58 112 Time to Make a Reservation (seconds) Obs 3 Obs 4 Obs 5 Obs 6 159 88 60 122 119 113 104 108 72 83 76 89 93 113 105 111 108 108 99 138 78 107 94 84 137 53 74 68 86 88 93 157 52 145 106 98 134 59 106 84 113 83 78 99 34 125 140 36 149 92 68 76 61 123 145 85 109 170 83 72 101 109 108 116 76 132 74 97 119 94 58 66 59 76 146 119 96 80 103 88 88 121 110 78 99 72 59 129 123 63 78 100 95 123 88 65 88 127 74 153 105 84 116 59 82 69 62 146 51 172 106 71 125 120 114 85 134 136 67 69 95 89 121 102 45 113 56 132 172 140 134 112

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