Question: 4 2 . 8 5 points Data Envelopment Analysis ( DEA ) is a method for comparing the efficiency of multiple service units that provide

42.85 points
Data Envelopment Analysis (DEA) is a method for
comparing the efficiency of multiple service units that provide similar services
determining the feasibility of technological innovations in service operations
analyzing the gap between the service customer's expectations and perceptions
measuring a firm's quality performance by comparing it with other companies that are recognized as "best in class"
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42.85 points Data Envelopment Analysis (DEA) is a method for comparing

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