Question: Data Envelopment Analysis ( DEA ) is a method for measuring a firm's quality performance by comparing it with other companies that are recognized as

Data Envelopment Analysis

(

DEA

)

is a method for

measuring a firm's quality performance by comparing it with other companies that are recognized as "best in class"

determining the feasibility of technological innovations in service operations analyzing the gap between the service customer's expectations and perceptions

comparing the efficiency of multiple service units that provide similar services

Data Envelopment Analysis (DEA) is a method for measuring a firm's

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