Question: 4. (20 points): (from past exam) For an M/M/1 queueing system with Poisson arrival with rate A and exponential service time with mean 1/ (rate

4. (20 points): (from past exam) For an M/M/1 queueing system with Poisson arrival with rate A and exponential service time with mean 1/ (rate ), some customers may be dissatisfied with the service they received and must be served again. Suppose that on completion of service, a customer is dissatisfied with probability 1 - o, for some 0

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