$4\mathrm{.}3-$ Audit situation three:

You are auditing an electronic component manufacturer. They have a process for dealing with customer complaints that require them to investigate and take corrective action.

Documented information $($records$)$ show that several customers have recently complained about faulty components being delivered. The customers returned the faulty components to the organisation. The organisation then repaired them and returned them back to their customers.

Documented information $($records$)$ show that an investigation report found the cause to be that two new employees were undergoing training and had been assigned to tasks where they should have been supervised. Due to staff shortages however, no supervision was provided.

Following the investigation, records show their training had been completed and the employees were assessed as being competent.

There was no evidence of any further investigation or corrective action being carried out and th report had been closed.

If you think there is sufficient evidence to report your findings as a nonconformity:

Complete the nonconformity report on the following page.

Or

Complete the audit investigation template.