$4\mathrm{.}6$ EXPLAIN how you communicate with and collect feedback from the third party distributors to ensure that your clients are happy with the service they deliver.

$7356$ SO$2($AC$1)$

$7357$ SO$1($AC$1,$ AC$2,$ AC$3,$ AC$4,$ AC$5,$ AC$6)$

$4\mathrm{.}7$ WRITE a short description of the client's needs. Your description must include the following:

Background information about the client:

their business profile;

the buying processes they typically follow;

their general preferences and needs for product information and support

Description of their business operation including:

a description of their products$/$services

market;

profitability;

competition;

organisational characteristics;

etc.

Description of how you saw their needs for banking products$/$services:

were they price sensitive;

how did they prefer to have their services distributed;

what products were they likely to need and why; etc.