4. Communicating in ways that are specific, not global, means

	a.	You should refer to specific things within our culture and not from other cultures around the globe.
	b.	One should avoid generalizations indicating that the other person always or never behaves a certain way.
	c.	People can express their feelings about things that are important, regardless of whether the other person has any control over them.
	d.	Using extreme statements is helpful in letting a person know the boundaries of the solutions youre willing to accept.

5.

One problem with person-oriented communication compared to problem-oriented communication is that

	a.	It is difficult to come up with positive things to say about a person.
	b.	It tends to foster incongruent statements where ones words and body language dont match.
	c.	It refers to something that is pretty unchangeable such as a persons personality.
	d.	There isnt any way to express such statements from ones own perspective.

6.

Research on conjunctive versus disjunctive communication has found that

	a.	The tune to the Grammar-Rock song Conjunction Junction is very catchy.
	b.	People are perceived to be more powerful communicators when they are able to control/dominate most of the air time.
	c.	People are judged to be more skilled when they are able to brainstorm ideas without referencing statements previously made by others.
	d.	People who take turns, avoid long pauses, and connect what they say to what others have said, are judged to be more competent communicators.

7.

The basic premise or foundation of the principles of supportive communication is

	a.	It is more important to own and be consistent with your feelings than to worry about the feelings or reactions of others.
	b.	Be accepting of others behaviors, productivity, and performance.
	c.	We should learn to communicate in ways that dont create additional problems in the relationship (defensiveness, denial, anger, etc.).
	d.	If you cant say something nice, then dont say anything at all.

8.

Which of the following is true regarding being descriptive versus evaluative.

	a.	Placing a label on the other person allows them to understand the nature of the problem.
	b.	There is a three-step process that is very helpful and effective in addressing and resolving problems.
	c.	It properly focuses on the subordinate being the one to change his/her behavior, not the supervisor.
	d.	You are able to appropriately focus on determining which person is right and who is wrong.

9.

Overall, related to the 8 Principles of Supportive Communication

	a.	Seven principles focus on correct methods of message delivery, and one on message receiving, underscoring that listening is much less important.
	b.	In order to be proactive in problem-solving, the most effective way to communicate is to probe and then advise.
	c.	The key to listening to understand is nodding, continual eye contact, and verbal affirmations.
	d.	Research has found that most people have underdeveloped listening skills.

10.

Person-oriented communication versus problem-oriented communication

	a.	Puts the responsibility back on the person to solve his/her own problems versus always bringing them to their supervisor.
	b.	Tends to be more specific in describing what the issue really is.
	c.	Tends to impute negative motives or attributions of why the person did what they did.
	d.	Is preferred since it is a good way to summarize across a trend of similar behaviors to get at the root of the problem.